Refund Policy

Last updated November 12, 2026

We want every host to be happy with NSB Games. Here is how it works, in plain English.

Try it free first

Every new host gets a 7-day free trial of all 7 games. No credit card is needed, and nothing is charged when the trial ends.

Refunds

Because every plan starts with a free trial, payments are generally non-refundable. That said, we will always help. If something is not working, contact us and Shane will personally work with you to fix it. If we can't make it right, we may offer a credit, an extension or a partial refund, decided case by case.

Cancel anytime

Monthly and longer subscriptions have no contract. You can cancel at any time from your Stripe customer portal (the link is in your welcome email) or by contacting us. After you cancel, you keep access until the end of the period you paid for. One-week passes never renew.

Need help?

Questions? Text or call Shane at 712-309-1937 or email shane@nsbgames.com.

If a refund is approved, it goes back to the card you paid with through Stripe and can take 5–10 business days to show up.